Help from the touchline

Dribble Stars support

Tackled by a question or missing a purchase? Start here, or send us a note.

Email support · iPhone & iPadEmail support · Android

Include your device model, iOS or Android version, the game version (Settings, bottom of the panel) and what happened. Do not send passwords, full payment details or your Apple Account or Google account credentials.

How do I play?

Tap PLAY. Your player in blue runs up the pitch with the ball at their feet; drag anywhere on the screen to steer left and right, and the player turns toward where they run. A quick tap is a skill move that slips through a tackle. It recharges in a couple of seconds: the bar under your player shows when it is ready.

Your score is the distance you cover in metres. Your best score is on the home screen, and the Game Over panel also shows your goals and skill moves. Tap the pause button to pause (on Android, Back also pauses). Phones vibrate lightly on goals, skill moves and tackles, following your system haptics setting.

How do I remove ads?

Tap the Remove Ads button on the home screen, or open Settings → REMOVE ADS. The price comes from the App Store or Google Play in your currency. Remove Ads is a one-time purchase that turns off the banner and the full-screen ads. If Settings shows STORE OFFLINE, connect to the internet and tap RETRY.

How do I restore Remove Ads?

On iPhone or iPad, sign in to the App Store with the Apple Account that bought Remove Ads. On Android, use the Google account that bought it in Google Play. Connect to the internet, open Settings → RESTORE PURCHASES and follow any sign-in prompt. When Remove Ads is active, Settings shows ADS REMOVED.

I paid, but ads still appear.

Reopen the game with an internet connection. Purchases that wait for approval, such as Ask to Buy or a pending payment on Google Play, take effect after they are approved. If ads still appear, email us the purchase date and, for Google Play, the order number from your receipt. Please do not buy Remove Ads again to fix a missing purchase.

For a refund request, use Apple’s Report a Problem service or Google Play’s refund help. If a purchase is refunded, ads come back.

Will I keep my best score?

Your best score and sound setting are saved only on this device; the game has no account or cloud sync. When you update from an earlier version on iPhone or iPad, the new version keeps the best score and sound setting saved on the same device. Deleting the game removes them, except on iPhone and iPad when you restore the whole device from a backup.

When do ads appear?

A banner sits at the bottom of the screen on the home screen and during a run. Sometimes a full-screen ad appears between runs, after you leave the Game Over screen, never during a run. The game is free to play; Remove Ads turns off both kinds of ads.

Where are my ad privacy choices?

Open Settings → PRIVACY CHOICES when that option appears for your region. On iPhone and iPad you can also manage tracking permission in iOS Settings → Privacy & Security → Tracking; on Android you can reset or delete your advertising ID in your device settings. Settings → PRIVACY POLICY in the game opens our Privacy Policy.

How do I report a bug?

Email your device model, iOS or Android version, the game version and the steps that lead to the problem. A screenshot or short screen recording helps; remove notifications and other personal information first.