Help with your cup

Good Coffee support

Answers to common questions. If something isn’t working, send us a note.

Email support

Please include your iPhone model, iOS version, the app version (Settings → About, at the bottom) and what happened. Screenshots help. Do not send passwords, payment details or your Apple Account credentials.

How does Good Coffee learn my taste?

The quick quiz when you start gives a first guess. After that, every cup you rate teaches the app a little more: Today’s suggestion, your taste profile on the Taste tab and the match scores on menus all come from your ratings. A cup you log without a rating can be rated later from Today or the Journal.

How do I log a cup?

Tap + on Today or in the Journal. Pick your drink from the photo gallery (or type a name the list doesn’t have), rate it and save. You can add a photo of your cup, tasting notes, how it was served and, under More details, where you had it. Today’s suggestion has its own “Log this cup” button.

How do I scan a menu?

Open the Scan tab, choose Menu and take a photo with the whole list in view and the text sharp; you can also pick a photo you took earlier. Good Coffee outlines the drinks that fit you best on the photo and lists the rest below. Text is read on your iPhone, so it works without an internet connection. The first scan after installing or updating can take a little longer.

If a drink was misread, open it and tap “Not this drink? Fix it” to pick the right one. If one is missing, tap + to add it. Menus with handwriting, unusual fonts or glare are harder to read.

What does scanning a coffee bag do?

In Scan → Coffee bag, the app reads the roaster, origin, process, roast level and tasting notes from the label and fills in a form; fields it is unsure about are marked for you to check. Saved bags go on your bean shelf (Taste tab) and can be picked when you log a cup brewed with them.

Why does Today suggest this drink?

Today picks a drink that fits your taste, gives a different second option and sometimes one “try something new” drink that would help the app learn. It only suggests drinks served in your iPhone’s region or ones you have had before, avoids repeating the same drink, and prefers gentler drinks late in the day, especially if you set a bedtime.

What are check-ins and the caffeine meter?

If you turn on check-ins (Today offers it after your first cup, or Settings → After-cup check-in), the app asks “alert, normal or jittery?” a while after a cup: at most twice a day and never between 22:00 and 7:00. The caffeine meter estimates how much caffeine is still in your system from typical drink values. Both are estimates, not medical advice.

What does GoodCoffee Pro add?

Pro unlocks all taste insights on the Taste tab, the taste comparison and ordering tips for drinks on a scanned menu, and the Polaroid and Receipt Coffee Card templates. Logging, scanning, your profile, the widget and data export stay free.

How do I restore, cancel or get a refund for Pro?

To get Pro back on a new or reset iPhone, open Settings (gear on the Taste tab) → Restore purchases while signed in with the Apple Account that bought it. To cancel, go to Settings → Manage subscription in the app, or iPhone Settings → your name → Subscriptions; cancel at least 24 hours before renewal. Deleting the app does not cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com.

I’m moving to a new iPhone. Will my cups come with me?

Your data is stored only on your iPhone; Good Coffee doesn’t sync it to a server. It moves with your iPhone backup: set up the new iPhone from an iCloud or computer backup, or use Quick Start. You can also export your data as CSV and JSON from Settings → Your data to keep your own copy.

How do I delete my data?

Settings → Your data → Delete all my data removes every cup, photo, check-in, bag and your taste profile from the app and takes you back to the start. It can’t be undone, so export first if you want a copy. Your Pro subscription is not affected. Deleting the app also deletes its data. See the privacy policy for details.

The widget doesn’t show a suggestion

Open Good Coffee once so it can prepare today’s suggestion, then wait a moment for the widget to refresh. If it still shows the placeholder, remove the widget and add it again.