Nomiq support

Work through these steps in order, and tap Scan again on the Choose a TV screen after each one.

1. Wake the TV. Turn it on with its own remote. A TV that is asleep or on standby often does not answer.
2. Use the same Wi-Fi. Connect your iPhone or iPad and your TV to the same network. Guest networks, and some mesh or office networks, stop devices from seeing each other.
3. Allow Local Network access. iOS asks the first time Nomiq looks for TVs. If you declined, open the iOS Settings app, find the app (it is listed as Nomiq or RemoteTV, the name under its icon on your Home Screen) and turn on Local Network.
4. Turn off your VPN. A VPN on your iPhone or iPad can block local network traffic.
5. Check your router. If it has a setting called client isolation or AP isolation, turn it off. Restarting the router and the TV can also help.
6. Check the TV’s settings. Some TVs have a setting that lets phones and other devices control them over the network. Look in the TV’s network or device connection settings and make sure it is on.
7. Connect by IP address. Tap By IP on the Choose a TV screen, choose your TV’s type and enter the IP address shown in the TV’s network settings or your router.

If the TV still does not appear, it may not be one Nomiq can control. Email us with its make and model and we’ll take a look.

Nomiq works with many smart TVs and streaming devices that accept control over a local network. It does not work with every TV, and a TV with no network connection can’t be controlled. The controls you get depend on your TV’s model, software, region, network and installed apps, and Nomiq shows only the ones your TV supports.

On the Choose a TV screen, tap Connect next to your TV. Depending on the TV, approve the prompt on its screen with the TV’s own remote, or enter the code it shows. After that, Nomiq reconnects to your last TV when the app opens while Settings → Auto reconnect is on, which is the default.

First make sure the TV is awake and on the same Wi-Fi. Then open the Devices tab, tap + and find the TV on the Choose a TV screen. Tap ••• next to it. Depending on the TV, you’ll see these options:

• Update IP address if the TV’s address has changed, for example after a router restart.
• Reset access if the TV asks you to approve or pair again, for example after a TV reset or software update. Then connect and pair again.
• Forget TV to remove it from the app and start over.

Each TV supports a different set of controls, and some TV models ignore certain keys. Over Wi-Fi, many TVs can be turned off but not turned back on, because their network connection sleeps with them. If that happens, turn the TV on with its own remote and Nomiq can connect again.

Tap the microphone and say what you want in English, for example “open movies and volume up”. One request can run several actions, and you see each step as it happens. iOS asks for Microphone and Speech Recognition permission the first time. If you declined, open the iOS Settings app, find the app and turn them on.

Prefer not to speak? Use the keyboard button in Remote AI to type the command, which needs no permission. See the privacy policy for how speech is processed.

Open the keyboard from the remote, type or dictate, and send. Text only reaches the TV when a text field is ready for it, so open the search or login field on the TV first. Not every TV or TV app accepts text from Nomiq.

On the Remote tab, tap More, then Media Beam. You can choose up to 20 photos or 5 videos at a time, and each video can be up to 1 GB and 4 hours long. Media Beam needs a compatible TV.

• Your TV loads the files directly from your iPhone or iPad, so keep both on the same Wi-Fi network, not a guest network. Turn off any VPN, iCloud Private Relay and router client isolation, then try again.
• If the TV connects but nothing plays, try a JPEG photo or an H.264/AAC video.
• Keep Nomiq open during a Google Cast session, because it stops when the app goes to the background. AirPlay playback can continue after you leave the app.
• Apps can’t start screen mirroring themselves. Use the Screen Mirroring control in Control Center.

Yes. Open Settings in the app, scroll to Demo and tap Start demo, or tap Try a demo TV on the Choose a TV screen. A simulated TV lets you explore every screen, and nothing is sent over Wi-Fi.

Use the Devices tab to save each TV to a room and switch between them with one tap. Routines such as Movie Night and Quiet Mode run several steps at once, and Nomiq shows only the routines your connected TV supports. You can also use Siri and Shortcuts for quick commands.

Choose Forget TV to remove a TV from the app, or delete the app to remove what it stored on your device. We don’t have an account or server copy of your TVs to delete. The privacy policy has the details, including analytics and crash reports.

Email contact@hiennv.dev with the details listed at the top of this page and the steps that lead to the problem. A screenshot or short screen recording helps. Remove notifications and other personal information first.