Help with your mornings

Hourtone support

Answers to common questions. If something isn’t working, send us a note.

Email support

Please include your iPhone model, iOS version, the app version (Settings → About, at the bottom) and what happened. Screenshots help. Do not send passwords, payment details or your Apple Account credentials.

Will my alarm ring if Hourtone is closed?

Yes. Hourtone schedules your alarms with iOS, so they ring even when the app is closed, like the built-in alarms. iOS asks for permission the first time you save an alarm. If you said no, Settings → Alarm access shows Open Settings so you can allow it.

To check everything before a big morning, open Tonight’s check on the Tonight tab. It shows your alarm access, whether each alarm is scheduled and its sound, and it can play a test ring a few seconds later. If you use Require Face ID or Hide for Hourtone, turn it off so nothing stands between you and your alarm.

How do sunrise alarms work?

A sunrise alarm rings a set number of minutes before or after sunrise, within the earliest and latest times you choose, so it moves a little every day. You can preview the coming mornings in the editor. Because each morning has its own time, Hourtone schedules several mornings ahead and adds more whenever you open the app. If you turn on the wind-down reminder, it also tells you when it needs you to open the app to schedule more mornings.

Sunrise times come from your time zone unless you choose Location in Settings → Sunrise. Location is approximate (about 11 km) and stays on your iPhone.

What are Gentle, Committed and Strict?

Each alarm has a wake level. Gentle is the default: snooze is on and there is nothing to solve. Committed adds one mission; the alarm’s second button starts it, and if you stop early the alarm rings again a little later. Strict (Hourtone Pro) can run up to three missions in a row and rings again up to five times until they are done.

Which missions are there?

Sums, Morning words, Pattern and Shake are free. Walk, Scan a code and Find the light use your iPhone’s motion sensors or camera and come with Hourtone Pro. Every mission has a Switch mission link, so you can change to one that doesn’t need a sensor, for example if the camera is unavailable or the room is dark.

For Scan a code, register any barcode or QR code while setting up the alarm and stick it somewhere you have to get up to reach, next to a light switch rather than somewhere dark. You can add a backup code.

I really need to stop the alarm. What is Emergency exit?

Emergency exit is always available, on every mission and every morning, and is never behind Pro. On Strict alarms it opens after a short wait. Leaving that way ends the morning without a check-in.

What do “I’m up”, streaks and repairs mean?

When you’re up, Hourtone records your wake time on the Mornings tab. Planned mornings answered in a row make your streak; days without an alarm neither add to it nor break it. If you miss a morning, the Mornings tab may offer Repair streak so one bad morning doesn’t undo the run. The week is always shown; every month in colour comes with Pro.

How do sleep sounds work?

Open the Sleep tab, pick a sound and a timer. It keeps playing with the screen locked and fades out when the timer ends. A call or an alarm stops it. Two sounds are free and the whole library comes with Pro.

Why didn’t the wind-down reminder appear?

Turn it on in Settings → Evening and allow notifications when iOS asks. The reminder comes before bedtime on nights before an alarm. If Settings says notifications are off for Hourtone, allow them in iOS Settings → Notifications → Hourtone. Focus modes can also hold notifications back.

What does Hourtone Pro add?

Pro adds Strict mornings, the real-world missions (Walk, Scan a code, Find the light), up to three missions per alarm, every sleep sound, every month in colour and your next calendar event once you’re up. Gentle, Committed and sunrise alarms stay free. Nothing in the wake flow is blocked, and an alarm you already set keeps working as it was set, even if Pro ends.

How do I restore, cancel or get a refund for Pro?

To get Pro back on a new or reset iPhone, open Settings → Restore purchases while signed in with the Apple Account that bought it. To cancel, go to iPhone Settings → your name → Subscriptions; cancel at least 24 hours before renewal. Deleting the app does not cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com.

The widget shows the wrong alarm or “No alarm”

Open Hourtone once so it can refresh the widget, then wait a moment. If it still looks wrong, check that alarm access is allowed in Settings, or remove the widget and add it again.

I’m moving to a new iPhone. Will my alarms come with me?

Your data is stored only on your iPhone; Hourtone doesn’t sync it to a server. It moves with your iPhone backup: set up the new iPhone from an iCloud or computer backup, or use Quick Start. Before relying on your alarms there, open Hourtone, allow alarm access if iOS asks, and run Tonight’s check with a test ring.

How do I delete my data?

Delete alarms on the Alarms tab at any time. Deleting the app deletes all of Hourtone’s data from your iPhone. Your Pro subscription is not affected. See the privacy policy for details.