Hidden Tale support

Tap an open tile to send its item to the tray. Three matching items clear from the tray, which holds seven. Clear every tile and empty the tray to reveal the picture and continue the story.

From level 6, boards open from the bottom row. A closed tile shows “?” until a tile above, below or beside it is cleared; diagonals do not count. Ice melts after the number of matches shown on its snowflake, or you can break it early with a hammer. Clearing a key-marked tile gives a key that opens a lock.

Use Undo to take back your last move: the first one on each level is free, then it uses a stored Undo or 20 hammers. Extra slot adds an eighth tray slot for the level and uses a stored Extra slot or 60 hammers. You can also restart the level at any time. Levels marked Hard or Very hard on their intro screen are meant to take a few tries.

You earn hammers by finishing levels and chapters, from the Daily gift and the Journal event (Home → Gifts), and by watching an optional video (Shop → Free hammers → Watch a video: 15 hammers, up to three a day). Hammer packs and a one-time Starter Pack are also available in the Shop.

Reopen the game with an internet connection, then open Shop → Purchase help → Check pending purchases. Pending purchases, including Ask to Buy, arrive after approval, and the game delivers unfinished purchases when it starts. If the hammers are still missing, contact support with the product name, purchase date and app version. Do not buy the same item again just to fix a delivery problem.

For a refund request, use Apple’s Report a Problem service.

Hammer packs and the Starter Pack are consumable. Your progress and hammers are saved on this device; the game has no cloud sync of its own, and the App Store cannot bring back hammers already received or spent. Deleting the app may lose your progress and hammers. Contact us before reinstalling if a purchase seems missing.

Hammers are added only after a video finishes. If no video is available, or you have already watched three today, try again later. If a finished video still gave nothing, contact support with the time it happened and your app version.

Email your device model, iOS and app versions, the level number and the steps that lead to the problem; Copy support details in Settings → Save & support helps. A screenshot helps too; remove notifications and other personal content before sending it.

Hidden Tale does not need an account and saves your progress on your device. Read our Privacy Policy for how the game handles purchases, optional videos and support requests.