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Pulse Score support

Email contact@hiennv.dev. Include your device model, iOS version, app version, the match involved and what happened. Please do not send passwords, full payment details or security tokens.

Scores or match data look wrong

Reopen the match or refresh the list when online. Include the two teams, competition, date and approximate time in your report. Data may be delayed, corrected or unavailable for some competitions.

Notifications are missing

Check Settings → Notifications → Pulse Score, your Focus settings, the alert options in the app and whether the match is muted. Follow the relevant teams, leagues or match. Notification types and coverage vary; delivery is not guaranteed at an exact time.

Widgets and Live Activities

Allow Live Activities for Pulse Score in iOS settings where available. Add widgets from your device's widget gallery. Refresh frequency is managed partly by iOS and the data provider.

Pulse Pro subscriptions

Monthly and yearly plans give the same Pro benefits for different billing periods. Use Restore Purchases in the app with the Apple account used to subscribe. Manage or cancel renewal in Settings → your name → Subscriptions, or manage subscriptions with Apple. Deleting the app does not cancel a subscription.

Apple processes payments. For an Apple purchase refund request, use reportaproblem.apple.com.

Advertising and privacy

Manage the app's tracking permission in Settings → Privacy & Security → Tracking. Consent options may also be shown by Google's consent flow depending on your region. Declining tracking does not require purchasing Pro.

Privacy requests

Email the support address with “Pulse Score privacy” in the subject. Describe the request and only the information needed to identify the relevant app installation or support correspondence. We may need additional verification; never send an App Check token or private key. See the Pulse Score privacy policy.