Help for your robot army
Robots vs Zombies support
Need help with a purchase, your progress or the game itself? Email bananateamios@gmail.com. Please include your device model, iOS version and what happened.
Common questions
How do I restore Remove Ads?
Open the shop with the + button next to your coins, then tap Restore Purchases. Use the same Apple Account you bought it with. Restore brings back Remove Ads; coin packs are used up as you spend them and are not restored.
I bought coins but they did not arrive.
Close and reopen the game while connected to the internet: a purchase that was interrupted is delivered at the next start. If the coins are still missing, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
Why can't I always watch a video for a reward?
Video buttons only appear when an ad is available for your device and region. If none is available, try again later. Videos are always optional.
What does Remove Ads do?
It removes banners and full-screen ads between battles. Optional reward videos stay available if you want them.
Will I lose my progress if I delete the game?
Your progress is stored on your device and there is no account or cloud save of its own. Deleting the game can delete your missions, upgrades and coins, unless a device backup restores them.
How do I change my privacy choices?
Where required in your region, the shop shows Privacy Choices. On iOS you can also manage tracking in Settings → Privacy & Security → Tracking. See the privacy policy for details.